Feedback & Complaints

Feedback

We welcome your feedback as we are constantly looking at ways we can improve our offering.  Please email us at feedback@alpha.org.au.

Complaints and the Review Process

Our aim is to hear any and all complaints that we receive and respond with a resolution to your complaint within a maximum of 5 working days. If we need some additional time, we will let you know. To make a complaint, email feedback@alpha.org.au with your contact details and a description of your complaint.

 

If you remain dissatisfied following contact with our nominated representative, you can still refer your complaint to the Australian Charities and Not-for-profits Commission (ACNC). ACNC is not part of Alpha and provides a free and independent service to resolve complaints, where that complaint falls within ACNC’s power to investigate.

Australian Charities and Not-for-Profits Commission

Australian Charities and Not-for-Profits Commission

Email: advice@acnc.gov.au

Phone: 13 ACNC (13 22 62)

Post: Australian Charities and Not-for-profits Commission, GPO Box 5108, Melbourne VIC 3001.