Feedback & Complaints
Feedback
We welcome your feedback as we are constantly looking at ways we can improve our offering. Please email us at feedback@alpha.org.au.
Complaints and the Review Process
Our aim is to hear any and all complaints that we receive and respond with a resolution to your complaint within a maximum of 5 working days. If we need some additional time, we will let you know. To make a complaint, email feedback@alpha.org.au with your contact details and a description of your complaint.
If you remain dissatisfied following contact with our nominated representative, you can still refer your complaint to the Australian Charities and Not-for-profits Commission (ACNC). ACNC is not part of Alpha and provides a free and independent service to resolve complaints, where that complaint falls within ACNC’s power to investigate.
Australian Charities and Not-for-Profits Commission
Australian Charities and Not-for-Profits Commission
Email: advice@acnc.gov.au
Phone: 13 ACNC (13 22 62)
Post: Australian Charities and Not-for-profits Commission, GPO Box 5108, Melbourne VIC 3001.