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Feedback & Complaints


We welcome your feedback as we are constantly looking at ways we can improve our offering.  Please email us at

Complaints and the Review Process

Our aim is to hear any and all complaints that we receive and respond with a resolution to your complaint within a maximum of 5 working days. If we need some additional time, we will let you know. To make a complaint, email with your contact details and a description of your complaint.


If you remain dissatisfied following contact with our nominated representative, you can still refer your complaint to the Australian Charities and Not-for-profits Commission (ACNC). ACNC is not part of Alpha and provides a free and independent service to resolve complaints, where that complaint falls within ACNC’s power to investigate.

Australian Charities and Not-for-Profits Commission

Australian Charities and Not-for-Profits Commission


Phone: 13 ACNC (13 22 62)

Post: Australian Charities and Not-for-profits Commission, GPO Box 5108, Melbourne VIC 3001.

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